The following sales and booking conditions will form part of your contract with Rosolo Safaris and Events. This contract is subject to Kenyan laws and the jurisdiction of the Kenyan courts.
a) Rosolo Safaris & Events Inclusions & Exclusions
- Accommodation in carefully selected properties in all East African countries as per the itineraries.
- Transport in 4 X 4 Land cruisers or comfortable safari minibus, driven by a naturalist driver/guide. Multilingual driver guides can also be provided.
- Two ½ size bottles of mineral water each day for each guest while on safari.
- All meals while on safari as per the itineraries.
- All park entry fees.
- All transfers as indicated in the itineraries.
- International flights
- Things of personal nature and any other service not included in the itinerary.
- Passport and visa fees and service charges for obtaining visas.
- Personal and baggage insurance.
- Cost for anything not specifically mentioned in the listing above.
- Laundry, beer, and non-luxurious spirits.
b) How to Book
Send a non-refundable deposit of 50% of the total tour cost. On receipt of your deposit, subject to availability, we will reserve your place on your selected safari.
c) Final Payment
Final payment is due one month prior to departure. Costs of gratuities to driver guides, lodge/hotel staff, as well as any excursion not related to the safari, and other items of personal nature are not included.
d) Cancellation & No Show
Reservations/Bookings that are canceled, reduced in length of stay or reduced in numbers of participants (hereinafter collectively called CANCELLATION) are subject to cancellation and No Show fees. The scale of charges, expressed as a percentage of the tour prices, is as follows:
- More than 8-week notice Deposit refunded less 5% handling fee
- 8 weeks – 4-week notice 50%
- Less than 3-week notice 60%
- Less than 2-week notice 90%
- Less than 1-week notice 100%
Should you fail to join a tour or join it after departure or leave prior to its completion, no tour fare refund can be made. (Please note that if the reason for the cancellation falls within the terms of any holiday insurance policy, which you hold, then the insurance company, subject to the terms of your insurance will normally refund any such charges to you).
e) Accommodation Substitution
Should the case arise whereby accommodation is not available at the quoted hotels/Lodges/Tented camps alternative accommodation will be provided at hotels/lodges/tented camps of similar caliber.
Whilst the company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the company for a refund either in whole or part, if any accommodation or excursion is unavailable, or the passenger was unable to use this service.
Guests with special dietary requirements are advised to notify us well in advance before your departure.
Please keep your luggage light – soft duffel bags are preferable. Luggage is limited to 15kg per person on internal local flights.
i) Passport and visas
The responsibility is on the client to ensure that passport and visas are valid for the countries listed. The company, its staff, and its agents cannot be held liable for any visas etc. not held by the clients.
The company reserves the right without further notice to make use of any photography or film taken during the safari by our staff for general purposes without payment or permission.
k) Check-in and check-out times
Rooms are available for check-in at 1200 Noon on the scheduled arrival date. Rooms should be vacated by 1000HRS on the scheduled departure date. Special consideration may be extended on departure time subject to anticipated arrivals.
l) Changes to Schedule
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right, and in fact is obliged, to occasionally change routes and accommodation on safaris as dictated by changing conditions. Such conditions may be brought by force majeure” or statutory directive, seasonal rainfall on bush tracks, airfields and game areas, or game migrations from region to another or reservation problems, etc. However, the company shall make all reasonable efforts in resolving the situation not limited to offering an alternative.
m) Airline Clause
Flight fares, taxes, and schedules are subject to change without prior notification by the airlines. The company will not be held liable for these changes and delays. The airlines cannot be held liable for any act, omission or event during the time the passengers are not on board their plane or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued, shall constitute a sole contract between the airline and the purchaser of these tickets and or passengers. Please note that the company subcontracts the flying services to independent charter operations, and they are responsible for the flying. The same will apply to train services.
n) Guide Substitution
If one of our guides is unable to take a safari due to illness or other reasons, we reserve the right to substitute with another guide.
We will do our utmost to keep the prices as quoted or published. Should fluctuation in statutory taxes, exchange rates, etc. force increases on us; we reserve the right to surcharge without notice, up to a maximum of 10% of the tour rate.
p) Participant Incompatibility
The company may, at its discretion and without liability of its cost to itself, at any time cancel or terminate the passengers booking and in particular without limiting the generality of the foregoing, it shall be entitled to do in the event of illness or illegal or incompatible behavior of the passenger, who shall in such circumstances not be entitled to any refund.
q) Publicity Materials
The company reserves the right to use any photograph or film taken during the safari by an appointed representative of The Company, for the use in The Company’s advertising or publicity material, without obtaining further consent from the client prior to the departure of the client’s appointed safari
The client acknowledges that the safari can sometimes be demanding and it’s his/her responsibility to ensure that he/she is sufficiently fit and able to embark on the tour.
s) Authority of the Safari leader
Clients will accept the authority and decisions of the safari leader appointed by the Company. The final decision on the itinerary, accommodation, and conduct on the safari will be taken by the safari leader appointed by the Company.
- The company is insured against legal liabilities arising from any injuries which might be suffered by passengers in its vehicles. The Company’s liability to passengers carried in its vehicles is governed by the laws of Kenya and no other Country, and all claims subject to the jurisdiction of the courts of Kenya.
- The Company reserves the right to employ sub-contractors to carry out all or part of the Services agreed to be supplied and in the event of the exercise of such right the terms of the clause relating to The Company is subject to the booking conditions and cancellation provisions of the Travel organizer or the airline concerned.
- Neither the Company, nor any person acting for, through or on behalf of The Company shall be liable for any loss or damage whatsoever and without restricting the generality of errors or omission contained in the brochure or other literature, late or non-confirmations or acceptance of bookings, loss or damage caused by delays, sickness or death whether occasioned by the negligence or not.
- In addition, The Company shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make alteration on route, accommodation, price or other details and in the event of any tour being rendered impossible, illegal or inadvisable by the weather, avalanches, strike, war, government or interference or any other cause whatsoever. The extra expense incurred as a result thereof shall be the responsibility of the passenger.
- Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African Wilderness can guarantee that this will not occur. Neither the company, its employees, nor its agents can be held responsible for any injury or incident on the safari.
u) Travel Insurance
It is of importance that each Safari / Tour member in your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Rosolo Safaris and Events cannot be liable in any way whatsoever should you fail to do so.
If you are coming to East Africa from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.